• PARENT CONNECT: FREQUENTLY ASKED QUESTIONS

     
    Why does it say “No Information to Display” after I click Logon and select my child’s name?

    You may need to delete the temporary Internet files. On your Internet browser menu bar, select Tools…Internet Options…General…Temporary Internet Files…Delete Files.

     
    Why do I get an “…authentication error…” message after I click Logon?

    You may need to delete the temporary Internet files. On your Internet browser menu bar, select Tools…Internet Options…General…Temporary Internet Files…Delete Files.

     
    Is there some way to change my PIN?

    Unfortunately, no. The PIN (Personal Identification Number) is generated by the student information system. There is no way to change that number.

     
    Who do I contact if I forget my PIN or my password?

    Please contact aaceves@cnusd.k12.ca.us  Mrs. Aceves will have access to look up your PIN and to look up or reset your password.  *Be prepared to provide proof of ID.

     
    How do I update my email address? Or change my password?

    Once you are logged onto ParentConnect, click the “Account” link in the upper-right corner of the screen. A window will open with fields for you to update your email address or your password. Edit the information and click “Submit.”

     
    Who will have access to my email address?

    Email addresses provided for ParentConnect will be used only for district communication. Corona-Norco Unified School District will NOT sell or give away your email address.

     
    Why do my spouse and I have individual accounts? Couldn’t we just use the same one?

    Because a child’s parents may live at different addresses, access is established for each parent individually. The information available will not differ between parents of the same child.

     
    Can my child’s stepparent access my child’s information?

    Upon request, Parent Portal accounts can be created for any contact that you identify as a guardian, and for whom you provide complete address and telephone information.

     
    How do I get my child’s demographic information corrected?

    To update information such as telephone numbers, addresses or birthplaces, please contact your child’s school. If the update includes a change to the student’s home address, please be prepared to present supporting documentation, such as a utility bill.

     
    What if I have more than one child enrolled in the district?

    In one viewing, you will have the opportunity to view the information of every student who has been designated as your dependent.  Provided the students site is using ParentConnect. If you have only one child in the district, the screen will automatically bring up your student’s information.

     
    Can I print out my child’s information?

    When printing any one of the linked pages, first place your cursor in the middle of the page and click once. Otherwise, you may print a blank page. Or right-click, select Print Preview and then Print.

     
    I have two or more login accounts for my children. How do I combine the accounts?

    Contact one of the schools where your children attend, ask theSecretary to correct your Contact information.

     
    Who will have access to my email address?

    Parent email addresses provided through ParentConnection will be used only for district communication. Email addresses will not be sold or given away.

     
    If I apply for an account and I have children in different schools, how do I know which school to go to pick up my account information?

    If you have applied for an account and have children in different schools you should pick up the account information in the school you sent your registration.

Last Modified on December 5, 2016